Availability of items
Items are usually available in 1 to 3 weeks, depending on inventory and updates from our manufacturing partners. The articles presented on the lovaco.ca site are subject to change. Despite our efforts to display an up-to-date inventory, it is possible that some items appearing on lovaco.ca are available in a period longer than 1 to 3 weeks. In this case, our team will contact you quickly to inform you of the options available to you.
Returns of a defective or damaged item
Is the item defective or arrived damaged? It will be our pleasure to assist you in resolving the situation, by proceeding to an exchange. Simply notify our customer service by email at [email protected] within 3 days of receiving your order. A member of our team will follow up with you. We take care to pack your items to avoid any damage during transport. Please keep the tags and return your item in its original packaging. Any product that has been damaged or returned without its original packaging by the customer will be refused.
Product warranty
Items are guaranteed against defects in materials and workmanship. You must have valid proof of purchase for the item. Warranty is void after resale. The warranty applies to standard household use and is warranted under normal service conditions from the date of purchase. Upon determination of the warranty defect, LOVACO reserves the right to replace or repair the product at its sole discretion. The decision will be based on the product itself, the level of damage and the feasibility of an appropriate repair. The integrity of our items will remain intact over time provided they are used appropriately. Improper care or use, improper storage, accident, abuse, neglect, commercial use or rental will void the warranty. Please note that this warranty does not cover damage due to improper cleaning, upholstery care or misuse of recommended cleaning products.
Exchanges and Mission
Our mission, as a local business, is rooted in a responsible and sustainable approach that promotes thoughtful and conscious choices. With this in mind, and in order to reduce environmental impact and the costs associated with returns, exchanges, restocking, and transportation, we encourage informed decision-making prior to purchase.
To support this process, we offer a range of complimentary tools, including samples, detailed product information, personalized guidance, product selection services, and visual plans. These resources are provided to help minimize returns and exchanges, which remain limited in accordance with our environmental commitment.
Items exchangeable before reception at LOVACO
We understand that you may change your mind. Simply notify our customer service team by email at [email protected] within 24 hours of your order confirmation to avoid restocking fees charged by our manufacturing partner. A member of our team will follow up with you to modify your order as smoothly as possible.
Non-exchangeable: Cushions, bedding, plants, demonstrator models as well as items reduced to 15% or more, or with the label “final sale” are non-exchangeable.
Items exchangeable before shipping to the client
Depending on the item, restocking fees charged by our manufacturing partner as well as transportation fees may apply to exchanges. Based on the weight and dimensions of the item, restocking fees may range from 10% to 20% of the original purchase price.
We recommend contacting us to confirm applicable return fees. Please note that certain suppliers and manufacturers reserve the right to refuse the return of specific items.
Non-exchangeable: Cushions, bedding, plants, demonstrator models as well as items reduced to 15% or more, or with the label “final sale” are non-exchangeable.
Items exchangeable after shipping to the client
Depending on the item, restocking fees charged by our manufacturing partner, as well as transportation fees, may apply to exchanges. Based on the weight and dimensions of the item, restocking fees may range from 10% to 25% of the original purchase price.
We take great care in packaging your items to prevent damage during transportation. Please keep all tags attached and return the item in its original packaging. Any product that is damaged or returned without its original packaging by the customer will be refused.
We recommend contacting us to confirm applicable return fees. Please note that certain suppliers and manufacturers reserve the right to refuse the return of specific items.
Non-exchangeable: Cushions, bedding, plants, demonstrator models as well as items reduced to 15% or more, or with the label “final sale” are non-exchangeable.
Please note that it is the client’s responsibility to ensure that all dimensions are accurate and appropriate for their space prior to confirming an order. While we are happy to guide and advise throughout the process, final validation of measurements remains the responsibility of the client.
For additional peace of mind, you may also opt for our interior design services, available for both small and large-scale projects, residential or commercial, where measurements, layouts, and planning can be fully managed by our team.
Deliveries
To help us plan an efficient and seamless delivery, it is the client’s responsibility to inform us in advance of any specific constraints related to access or the delivery environment. This may include, for example:
• Narrow staircases or small elevators
• Low ceilings or tight passageways
• Limited access (delivery zones, parking, etc.)
• Time restrictions or special coordination needs by providing this information as early as possible, we can better plan the delivery, avoid unexpected issues, and ensure that your experience is smooth and pleasant. Please don’t hesitate to contact us with any questions or for further details.
Our team is always here to assist you in planning your delivery as smoothly and efficiently as possible.
Other information
Please note that it is not possible to combine two advantages or discounts on the same item.
For any other questions, we invite you to contact us by email at [email protected] or by phone at 514 543 0555, and it will be our pleasure to offer you an efficient, simple and respectful service.
LOVACO